Case Study

Murfreesboro Medical Clinic

Murfreesboro Medical Clinic is a large, physician-owned multi-specialty practice with eight locations, 20 specialties, and 76 years in operation — providing comprehensive care including radiology, lab services, and a full on-site service center in Murfreesboro, Tennessee.

Overview

From 4 Team Members to
15 in Under a Year

A large multi-specialty clinic needed to fill critical revenue cycle roles without the weeks-long delays of traditional hiring. BizForce delivered experienced, dedicated professionals who were working independently within 30 days — and the team has nearly quadrupled since.

Industry

Healthcare — Multi-Specialty Clinic

Company Size

Large (8 locations, 20 specialties)

Challenge

Staffing gaps in coding and billing roles causing charge posting backlogs and revenue delays

Solution

Dedicated BizForce revenue cycle professionals integrated directly into existing workflows

Results

Grew from 4 placements to 15 team members in under a year
Team members working independently within 30 days of onboarding
Payment posting backlog of 3–4 weeks eliminated — now posting yesterday's payments today
New team members starting within one week of interview decision
No internal staff displaced — 100% supplement, not substitution
The Challenge

Revenue Cycle Gaps That Couldn't Wait

When coding and billing roles went unfilled at Murfreesboro Medical Clinic, the impact was immediate. Internal staff absorbed the extra load, charge posting fell behind, and the traditional hiring process stretched weeks before anyone new could contribute. With revenue on the line, Meredith May, Revenue Cycle Manager, began exploring options to supplement the team faster than local recruiting allowed.

The Solution

Experienced Professionals,
Ready to Work

BizForce placed dedicated revenue cycle professionals — coders, AR specialists, payment posters, and denials management staff — who worked Murfreesboro's schedule, integrated into their existing systems, and were selected by Meredith herself through a direct interview process. The BizForce team picked up quickly, reached full independence within 30 days, and became a trusted extension of the internal team. What started as four placements grew to 15 as the results spoke for themselves.

Roles Placed

Medical Coders
AR Team Members
Payment Posting Specialists
Denials Management Support

How They Integrated

  • Meredith interviewed and selected each candidate personally
  • Team worked Murfreesboro's schedule — no overnight shifts
  • Fully operational within existing EHR and billing systems
  • Working independently within 30 days of onboarding
  • Internal staff trained them directly, no disruption to existing workflows

The Results

Time to Productivity Value

Independent in 30 Days
vs. weeks of delays with traditional hiring

Payment Posting

3–4 Week Backlog → Same Day
Posting yesterday's payments today

Team Growth

4 → 15 Members
In Under One Year

Client Stories

Here's the impact we've made on businesses.

"I would 100% recommend MedCore as a partner. This has worked for us, improved our revenue, and helped support our teams. Once an interview has been held, I'm able to have a team member starting within a week. It is a true partnership — they are part of the team."
Meredith May
Revenue Cycle Manager, Murfreesboro Medical Clinic
BizForce Healthcare Client

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