Case Study

ViewFi Health

WiewFi Health is a full-scale virtual musculoskeletal practice operating across all 50 states — serving risk-based payers, self-insured employers, and the personal injury med-legal market with on-demand physician consults, virtual physical therapy, and end-to-end medical solutions.

Overview

2,000% Growth in 8 Months

A rapidly scaling virtual healthcare company needed an operational infrastructure that could grow as fast as their business. BizForce built the dedicated team that made it possible — helping ViewFi expand to 88 clinical hours a week, close their Series A, and enter new service lines with confidence.

Industry

Healthcare — Virtual MSK & Med-Legal

Company Size

Growth-stage startup

Challenge

Scale health guide and medical assistant staff rapidly to meet surging med-legal referral volume

Solution

Dedicated BizForce health guides and medical assistants fully integrated into ViewFi's clinical workflows

Results

Reduced patient intake time from 7–8 days to under 1 day
First bill dropped in under 2 days (down from 14)
Scaled from 1–2 placements to 12–15 team members in under a year
Hundreds of thousands in cost savings vs. domestic hiring
Supported a successful Series A raise
The Challenge

Building the Team to Match the Opportunity

When ViewFi Health accelerated into the med-legal space, leadership knew they needed a staffing partner that could move at startup speed. Domestic recruiting runs 6–8 weeks per hire. ViewFi needed people in days, not months — and they needed them to perform from day one. Rather than slow their growth to match a traditional hiring timeline, they looked for a better way to build.

The Solution

A Dedicated Team, Built to Scale

BizForce placed dedicated health guides and medical assistants — professionals experienced in clinical intake workflows, comfortable on camera with patients, and available across time zones and weekends. As ViewFi's referral volume grew, BizForce grew with them. The BizForce Client Success Manager became an embedded extension of the ViewFi management team — joining weekly leadership meetings, participating in interviews, and freeing executives to focus on growth.

Roles Placed

Health Guides / Medical Assistants
Health Guide Manager (Philippines-based)
Billing & Collections Specialist
Medical Record Retrieval Specialists (upcoming)

How They Integrated

  • Joined daily team huddles and operated under ViewFi leadership
  • BizForce CS Manager embedded into weekly management meetings
  • CS Manager participated in interviews, onboarding, and performance management
  • Scaled from 40 to 88 clinical hours per week across 7 days

The Results

Patient Intake Time

7–8 Days → Under 1 Day
90% Reduction

First Bill Turnaround

14 Days → Under 2 Days
86% Faster

Revenue Growth

2,000%
in 8 Months

Client Stories

Here's the impact we've made on businesses.

"We've had 2,000% growth in eight months. There's just no way to do that without BizForce. We couldn't have recruited fast enough to handle the volume."
Chris Rayburn
President & COO, ViewFi Health
BizForce Healthcare Client

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